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Head of
Quality Assurance
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Created new Quality Assurance Department
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Wrote and implemented Q.A. procedures for software
development process
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Briefed other departments and staff on new Q.A.
processes
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Created first company records for existing 335
historical products
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Head of
Technical Support
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Created new Technical Support Department
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Managed and trained a staff of two
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Staff answered client queries by phone, email and htm
input forms.
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Collated all technical information on Vektor
products
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Created
Technical Support
website
for Vektor
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Head of
Product Testing
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Created new Testing Department
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Trained and managed staff of three
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Created first company testing procedures and
records
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Created formal testing rota and product priority
list
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Head of
CD Production
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Reviewed CD production methods and
practices
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Wrote and implemented new procedures for CD
Production
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No CD could be issued to a client without verification
of I.D., formal testing status, and Project Manager
approval
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Software Consultant
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Consulted to Special Projects Team regarding software
TLA previously wrote
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Offered guidance in the correct usage of software
engines to create products
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Project Management
(Special Projects)
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Managed a development staff of three
producing:
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British Midland Airways Cabin-crew Training
Courses
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Cantonese Beginners (for the Filipine Consulate, Hong
Kong)
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Business Writing Course
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Coordinated the skills of Software, Graphics and
Linguistic Depts
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Personnel Management
(Vektor Trainees)
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Handled all negotiations with the agency who supply
Vektor's trainees
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Training guidance
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Any personal or personnel problems of the
trainees
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Client Liaison
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British Midland Airways - twice flown by BMA to their
headquarters for negotiations on a 10 disk
product.
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N.K.S. Sprak of Norway - visited their home office in
Oslo to negotiate bespoke product
modifications.
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A.S.C.I.I. of Japan - negotiations for design and
content of the TOEIC courses.
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Heathrow - negotiations with Vektor tutors for design
and content of the BM courses.
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Hong Kong - negotiations with Vektor Hong Kong office
over design and content of Cantonese
courses.
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